Refund policy
RETURN POLICY
KINTO stands behind the quality of everything we sell and hope you're happy with your product. Our products are fully warranted against defects in materials. Our policy is to issue a credit for qualifying merchandise returned in original, unused condition within 30 days of your shipment confirmation date. Items must be unused in their original package. If you're unsatisfied with products you purchased from KINTO, you can return your item(s) as
follows:
- Items purchased can be returned online within 30 days of purchase.
- You must have an original invoice number to complete your return
- Items must be unused in their original packaging.
- Items purchased cannot be returned in store.
How do I return?
- Click on the below link, enter your order number and email address in the relevant fields and click Find your order: https://kintous.myreturnscenter.com
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
If we shipped you the incorrect item, please contact our Customer service Team at sales@kinto-usa.com. It is important that you contact us before returning your item, so that we may assist you with your return. Before you contact us, please have your order number available and be prepared with a detailed description of the difference between the item you ordered and the item you received.
If you ordered the wrong items you can still return your order but you are responsible for shipping cost to the Return Center.
All products returned must be securely wrapped. Received return product that is damaged due to inadequate packaging will not be approved for return. You are responsible for the arrival of the package at our warehouse, so we encourage you to ship via a trackable carrier.
It takes 3 business days to process and credit all returns upon receipt and inspection of your returned item(s). Please note, it may take 5-10 business days for your return to arrive at our returns facility before it can be processed.